Website privacy policy.

1. What this policy covers

This policy describes information handled through the public 8assist website and its demo request form. In this policy, “8assist,” “we,” and “us” refer to the team operating this website and responding to its inquiries.

Client documents processed during digitization and information held in an authenticated 8assist workspace are outside the scope of this website policy. For questions about those records, contact your organization or the 8assist team.

2. Information we receive

When you request a demo, the form asks for:

• Required details: your full name, work email address, organization, and team-size range.
• Optional details: your role, phone number, approximate number of current case files, topics of interest, and any message you choose to include.

We also receive the content of correspondence you send us when following up on your request. Do not include client names, case details, identity documents, payment information, or other sensitive information in a demo request.

The website processes limited technical information, including your IP address, a submission identifier, and a fingerprint of the submitted information, to limit abuse and duplicate submissions. Hosting and email providers may also process technical records such as request times, browser or connection information, delivery records, and security logs.

3. How we use the information

We use your demo request details to respond to you, arrange a walkthrough, understand your team’s requirements, and discuss the platform, digitization, onboarding, and pricing. Your optional selections and message help us make that conversation relevant.

We use technical information to operate the website, identify delivery problems, and protect the demo form from abuse and repeated submissions.

4. Email delivery and service providers

The form sends your request to the 8assist team by email. Amazon Simple Email Service (Amazon SES) delivers the message to the mailbox configured for demo inquiries. Your email address is included as the reply address so our team can respond to you.

The email contains the details you submitted and the time of the request. The receiving mailbox’s email provider processes and stores that message. Providers used to host the website, deliver email, and operate the receiving mailbox may also maintain logs, security records, or backups as part of their services.

Those systems may process information in locations where the providers operate. Contact us if you need more information about the providers involved in your inquiry.

5. Storage and retention

The website does not keep a database of demo submissions. It temporarily holds IP-based rate-limit information and submission fingerprints and status in server memory to prevent abuse and duplicates.

Your request and follow-up correspondence may remain in the receiving mailbox and email-provider systems. Closing the form does not delete those email records. Storage and retention in hosting and email systems depend on the providers and account settings in use.

To ask about information associated with your request, or to request its deletion, contact us using the address below.

6. Cookies, analytics, and external services

The marketing pages and demo form do not include advertising trackers, analytics scripts, or code that sets tracking cookies. Fonts and photographs are served with the website.

Hosting, security, or authentication services may use cookies or technical storage to provide their services, particularly when accessing a restricted preview or following the app login link. Those services may have their own privacy information. This policy does not describe the authenticated app’s data practices.

7. Your choices and privacy requests

You can browse the public marketing pages without submitting the demo form. Optional fields can be left blank. If you request a demo, the required fields help us identify your request and arrange a relevant response.

Depending on applicable law, you may have rights to access, correct, or request deletion of personal information associated with your inquiry. You can also contact us to update your details or tell us you no longer want follow-up about your demo request.

Send a request to [email protected], preferably from the email address used for your inquiry. We may ask for information needed to locate the request and verify your identity, and will handle the request as required by applicable law. Please do not send identity documents or client records unless specifically requested through an appropriate channel.

8. Changes to this policy

We may update this policy as the website or its information practices change. The version published on this page includes its last-updated date.